Refund Policy

Overview

We want you to be satisfied with Stave. If you are not happy with your purchase, please read the eligibility criteria below and contact us — we aim to resolve every request fairly and promptly.

1. Eligibility for a Refund

You may be eligible for a full refund if:

• You request it within 7 days of the charge date for a monthly plan.
• You request it within 14 days of the charge date for an annual plan.
• You have not used the Service significantly during that period (fewer than 3 uploads processed after the charge).

Refunds are not available for partial billing periods or for charges that occurred more than 14 days before the request, except where required by applicable consumer protection law.

2. Non-Refundable Situations

• Refunds will not be issued for free-tier usage (no charge was made).
• Charges for add-on credits or one-time purchases are non-refundable once the credits have been consumed.
• Accounts suspended for violation of our Terms and Conditions are not eligible for refunds.

3. How to Request a Refund

Email us at support@stave.app with the subject line "Refund Request" and include:

• The email address associated with your account.
• The approximate date of the charge.
• A brief reason for the request.

We will respond within 3 business days. Approved refunds are processed to your original payment method and typically appear within 5–10 business days depending on your bank.

4. Chargebacks

If you initiate a chargeback with your bank before contacting us, your account may be suspended pending resolution. We encourage you to reach out first — we are usually able to resolve issues faster than the chargeback process.

5. Changes to This Policy

We may update this Refund Policy from time to time. Updated policies apply to charges made after the effective date of the update.